Attending calls and Aim for Conversions
- Attend calls for the enquiries via E-mail, CRM, Mobile, Chat
- Give an immediate response or at least within 30 minutes (TAT)
- Pass on the positive enquiries to the executive for the conversion
- Feed all the enquiries in the software
- Follow the SOP in all the cases
- Check with our Doctor for any follow up call for certain patients
- To do the follow-up calls for the non-converted enquiries after checking for the manpower availability with the executive.
- Ensure that all the enquiries from other team members are collected and fed in the system
- Raise the invoices for all the services.
- Will be allocated few of the services for the conversions as well
- Send MIS to the team on the daily basis
- Maintain the conversion sheet on a daily basis
- Maintain the Enq/ Conversion/ Revenue sheet and send the Details to the team on the daily basis

Pay: ₹15,000.00 - ₹25,000.00 per month

Education:
- Bachelor's (preferred)

Experience:
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

Language:
- English (preferred)

Work Location: In person

📌 Call Center Executive (Valasaravakkam)
🏢 Athulya Assisted Living
📍 Valasaravakkam