Job Title: Visa Executive
Department: Visa
Location: Kochi
Employment Type: Full-Time
- Supervise and guide the Visa Processing Team across all branch offices to ensure smooth and efficient operations.
- Handle complex visa cases and escalations for major study destinations, including the UK, Canada, Australia, the USA, and European countries.
- Stay updated on immigration policies, visa regulations, and documentation requirements for all study destinations, and communicate updates to the team.
- Maintain high standards of documentation, compliance, customer service, and professional communication.
- Review and verify all supporting documents before submission to minimize visa refusals.
- Monitor visa processing timelines and ensure adherence to service-level commitments.
- Collaborate with counselling, admissions, and operations teams to ensure seamless student processing.
- Handle visa-related queries from students, parents, and internal stakeholders professionally.
Qualifications
- Bachelor's degree in any discipline.
- Certification or training in visa processing or immigration (preferred).
Experience
- Minimum 2-5 years of experience in visa processing within a Study Abroad Consultancy or Immigration Consultancy.
Required Skills:
- Strong knowledge of international visa procedures and immigration regulations.
- Excellent documentation review and verification skills.
- Leadership and team management abilities.
- Solid communication and interpersonal skills.
- High attention to detail and accuracy.
- Problem-solving and decision-making skills.
- Proficiency in MS Office and CRM/Student Management systems.
- Ability to handle confidential information with professionalism.