Job Description - Service Coordination - Admin (Any degree)
Job Title:
Service Coordination Admin
Department:
Service Coordination
Reporting To:
Service Manager
Job Summary
The Service Coordination Admin is responsible for providing administrative support to the service department by maintaining records, preparing reports, coordinating documentation. The role requires solid organizational skills, accuracy, and timely execution of daily service-related activities.
Key Responsibilities
- Book travel tickets for service engineers as required.
- Prepare and maintain daily production reports.
- Update and maintain Google Sheets for:
- Site Visit Reports
- Complaint Register
- Maintian Spares Register
- Maintain Service Expenses Sheets
- NCR (Non-Conformance Report) Register
- Follow up on spare parts availability and courier dispatches.
- Maintain courier dispatch and delivery records.
- Create and process Material Request Forms (MRFs).
- Preparation of Service Invoices on time.
- Preparation of Travel Expense.
- Prepare and update consolidated service reports.
- Maintain daily service activity reports and documentation.
- Ensure all service records are updated, accurate, and readily available for audit and management review.
- Perform other administrative tasks assigned by the Service Manager.
Required Skills:
- Proficiency in Google Sheets and Microsoft Excel.
- Good written and verbal communication skills.
- Strong documentation and record-keeping abilities.
- Good coordination and follow-up skills.
- Attention to detail and accuracy.
- Ability to manage multiple tasks and meet deadlines.
Qualification
- Bachelor's Degree
- Good knowledge in Ms word, Ms office, Excel and mail sharing