What you’ll do:
"1. End-to-End Service Ownership (Three-Phase Solutions)
- Lead overall service operations for three-phase products in the assigned territory.
- Ensure smooth execution of installation, commissioning, preventive maintenance, and emergency breakdown services.
- Validation of load studies and site assessments to support accurate service planning.
- Large project focus, Create detailed project scope, objectives and timelines ensuring all project deliverables meet the required quality standards.

2. Customer Delight
- Handle customer concerns professionally with clear communication and technical explanation of root-cause analysis (RCA).
- Provide assurance on service quality and product reliability, ensuring superior customer experience.
- Maintain high customer satisfaction scores across the designated region.

3. Effective manage team of field Service & project engineers
- Regular review team & drive team to resolve customer service calls in the field.
- Ensure timely closure of service calls with accurate documentation.

4.



Preventive Maintenance & Downtime Reduction
- Plan and execute preventive maintenance to minimize equipment downtime.
- Monitor system performance and take corrective actions to enhance product reliability.

5. Support Service Sales to meet revenue targets
- Protect and grow service contract penetration in the region.
- Promote and sell service products (Battery, AMCs, spares, upgrades) to achieve service sales revenue targets.

6. Support to Service Providers
- Provide technical, commercial, and process-related support to Authorized Service Providers (ASPs).
- Ensure ASPs follow service guidelines, quality standards, and documentation processes.

7. Collaboration & Relationship Management
- Maintain solid relationships with sales team, customers, service providers, internal teams, and cross-functional departments.
- Collaborate closely to resolve issues, improve response times, and enhance service quality.

8. Reporting & Documen

📌 General Manager Regional Services West (Mumbai)
🏢 Eaton
📍 Mumbai