ServiceNow Architect

Job Title: ServiceNow Architect

Experience: 8-12+ Years

Employment Type: Contract (C2C)

Work Mode: Hybrid

Locations: Bangalore, Chennai, Noida, Pune, Mumbai, Kolkata

Job Summary

Key Responsibilities
- Define the ServiceNow platform architecture strategy, roadmap, and governance framework.
- Design enterprise-scale ServiceNow solutions aligned with business and technology objectives.
- Review, validate, and approve technical designs, solution architectures, and implementation approaches.
- Establish and enforce platform design standards, development best practices, and governance policies.
- Ensure ServiceNow solutions are scalable, secure, maintainable, and aligned with enterprise architecture.
- Provide architectural guidance and technical leadership to project teams throughout the delivery lifecycle.
- Serve as the primary technical escalation point for complex platform and integration challenges.
- Collaborate with enterprise architects, business stakeholders, and cross-functional teams to deliver strategic solutions.
- Mentor solution architects,



technical leads, and developers while promoting architecture best practices.
- Evaluate current ServiceNow capabilities and recommend platform enhancements to support business growth.

Required Skills & Experience
- 8-12+ years of hands-on experience with the ServiceNow platform.
- Strong expertise across ServiceNow modules including:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- Human Resources Service Delivery (HRSD)
- Customer Service Management (CSM)
- Governance, Risk & Compliance (GRC)
- Security Operations (SecOps)
- Extensive experience designing enterprise-scale ServiceNow architectures.
- Strong knowledge of ServiceNow platform capabilities, architecture, and best practices.
- Experience with enterprise integrations using REST APIs, SOAP, IntegrationHub, and third-party systems.
- Strong understanding of platform governance, security, scalability, and performance op

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