Job description:
Role Overview

We are looking for a dynamic and organized Operation Manager(to specify more this is not an HR role it is an backend operations role) to oversee the daily operations of our learning center. This role is central to ensuring smooth and effective delivery of our educational programs. You’ll coordinate across students, faculty, and internal teams to ensure classes run seamlessly and everyone stays informed and supported. We are looking for somebody with 3-4 years of experience.

Key Responsibilities:
Program Management & Execution
- Build and maintain program calendars, communication workflows, and operational processes to ensure smooth program delivery.
- Manage end-to-end execution of all program activities such as online sessions, webinars, presentations, etc.
- Track learner attendance, maintain accurate batch records, and prepare reports on session progress for internal stakeholders.
- Own escalation management by proactively addressing issues and ensuring timely resolutions.

Learner Success & Experience




- Lead the onboarding process for recent learners, ensuring a smooth transition into the program.
- Monitor key learner success metrics such as attendance, engagement, NPS, and completion rates to identify and address gaps.
- Analyze learner feedback and performance data to implement targeted interventions for improved learner outcomes.
- Collaborate with internal teams and external faculty to ensure timely communication and resolution of student or trainer concerns.
- Diagnose and drive actions to boost learner performance, motivation, and overall experience throughout the program lifecycle.

Faculty & Stakeholder Coordination
- Liaise with faculty, industry professionals, and academic partners to ensure seamless coordination for session delivery and evaluations.
- Schedule and communicate effectively with all stakeholders, including senior management, to ensure alignment and program efficiency.

Program Growth & Innovation
- Support

📌 Program Operations Manager (Panchkula)
🏢 Young Urban Project
📍 Panchkula