BACKEND OPERATIONS EXECUTIVE

THE ROLE

We're looking for a Backend Operations Executive to ensure smooth execution of our marketplace operations. You'll be the operational backbone connecting our Marketplaces Manager, fulfillment teams, vendors, and internal teams. Your job is to ensure every PO ships on time, inventory is always available, fill rates stay high, and promotional offers hit deadlines. You'll own the operational execution that keeps our marketplace business running.

WHAT YOU'LL DO

ORDER & FULFILLMENT MANAGEMENT
- Track all marketplace POs (Purchase Orders) from placement to delivery
- Ensure orders ship on time; identify and resolve delays proactively
- Coordinate with shippers (Blinkit, logistics partners, 3PLs) on pickup, delivery, and exception handling
- Monitor delivery timelines and SLAs; escalate issues before they become problems
- Manage RTO (Return to Origin) / reverse logistics coordination
- Track and report on on-time delivery %, fill rates, and fulfillment metrics

VENDOR & SHIPPER COORDINATION




- Maintain relationships with vendors and fulfillment partners
- Ensure vendor orders are placed, confirmed, and tracked
- Communicate shipment requirements, packaging standards, and delivery deadlines
- Resolve vendor issues: missing inventory, damaged goods, delayed shipments
- Track fill rates across vendors; identify performance issues and work on improvements
- Coordinate COD (Cash on Delivery) settlements and payments with vendors

INVENTORY & STOCK COORDINATION
- Constantly communicate with internal teams (product, warehouse) on stock levels
- Identify inventory gaps before they impact marketplace operations
- Coordinate restocking and warehouse management with internal teams
- Ensure inventory data across Shopify, Blinkit, and marketplace systems is aligned
- Flag low-stock products to leadership; escalate urgent needs

PROMOTIONAL & OFFER EXECUTION
- Track promotional calendar with Marketplaces Manager
- Ensure all discounts, coupons, o

📌 Backend Operations Executive (Chembur)
🏢 Merakin Private
📍 Chembur