Job Description:
Key Responsibilities:
- Provide technical support for FinTech platforms and CRM systems.
- Handle issue tracking, bug reporting, and resolution coordination.
- Troubleshoot database, PHP scripts, CRM modules, and integration issues.
- Respond to user queries and provide training/support as needed.
- Monitor system performance and generate reports from CRM/DB as required.
- Coordinate with developers to implement fixes and enhancements.
- Document resolutions and maintain support logs.

Required Skills:
- Basic MySQL - writing SELECT, UPDATE, and basic JOIN queries.
- Core PHP - understanding of PHP functions and error handling.
- CRM Knowledge.
- Strong analytical and communication skills.

Preferred Qualifications:
- Graduate in Computer Science / IT / Engineering (BCA, B.Tech, B.Sc IT, MCA).
- Prior experience in CRM/FinTech product support is preferred.
- Familiarity with CodeIgniter or Laravel is a plus.

Pay: ₹11,061.27 - ₹15,000.00 per month

Advantages:
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Fintech & CRM Support Executive (Dwarka)
🏢 NEXTBIGBOX
📍 Dwarka