Key Responsibilities
- Make outbound calls to prospective and existing clients.
- Handle inbound inquiries regarding treatments, services, pricing, and appointments.
- Convert inquiries into consultation bookings and treatment appointments.
- Follow up with leads generated through digital marketing campaigns, social media, and referrals.
- Maintain accurate records of client interactions in the CRM system.
- Coordinate appointment schedules with clinic staff and doctors.
- Provide exceptional customer service and address client concerns professionally.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Send appointment reminders and follow-up communications to clients.
- Assist in collecting client feedback and maintaining strong client relationships.
Required Qualifications
- Graduate or undergraduate degree in any discipline.
- 1-3 years of experience in telecalling, customer service, sales, or a similar role.
- Excellent verbal communication skills in English and Hindi.
- Robust persuasion, negotiation, and interpersonal skills.
- Basic computer knowledge and familiarity with CRM software.
- Ability to handle multiple tasks in a fast-paced environment.
Preferred Qualifications
- Experience in aesthetics, skincare, healthcare, wellness, or beauty industries.
- Knowledge of cosmetic treatments and aesthetic procedures.
- Previous experience in appointment booking and lead conversion.
Key Skills
- Communication Skills
- Customer Relationship Management
- Lead Generation
- Appointment Scheduling
- Sales & Conversion
- Follow-up Management
- Telephone Etiquette
- Problem Solving
Salary & Benefits
- Competitive salary + performance incentives.
- Career growth opportunities.
- Training on aesthetic treatments and services.
- Friendly and professional work environment.
KPIs
- Number of calls made per day.
- Lead-to-appointment conversion rate.
- Appointment show-up rate.
- Customer satisfaction score.
- Monthly revenue contributio