Lead - Client Relations & Centre Administration

SĀMYA by Poonthottam Ayurvedah | Hyderabad

Role Overview

The Lead - Client Relations & Centre Administration is responsible for ensuring a seamless patient journey at SĀMYA, from the first interaction through consultation, treatment, follow-up, and continued engagement. This role combines front-office management, patient relationship management, centre administration, treatment coordination, and service excellence to deliver an authentic yet premium Ayurveda experience.

The position serves as the primary point of contact for patients and works closely with doctors, therapists, pharmacy, marketing, and support teams to ensure smooth day-to-day operations.

Key Responsibilities

1. Patient Experience & Relations
- Welcome and assist patients with warmth and professionalism.
- Ensure a comfortable, premium, and well-organized patient experience.
- Address patient concerns and coordinate timely resolutions.
- Maintain confidentiality and service excellence at all times.

2. Reception & Front Office Management
- Manage appointments,



registrations, check-ins, and patient records.
- Handle calls, WhatsApp enquiries, and walk-in patients.
- Coordinate communication between doctors, therapists, pharmacy, and marketing teams.
- Ensure smooth day-to-day front office operations.

3. Consultation & Treatment Coordination
- Schedule consultations and treatment sessions efficiently.
- Coordinate treatment room allocation and therapist schedules.
- Ensure patients are guided through their treatment journey seamlessly.
- Monitor daily schedules to avoid delays and improve patient flow.

4. Patient Counselling & Financial Guidance
- Explain treatment plans, packages, and schedules as advised by the doctor.
- Provide transparent information regarding treatment costs and billing.
- Assist patients with payments, invoices, and related queries.
- Support conversion of consultations into treatment programs.

5. Pharmacy Coordination
- Coordina

📌 Lead- Client Relationship Manager/ Admin (Kokapet)
🏢 SĀMYA by Poonthottam Ayurvedah
📍 Kokapet