About the company

Founded by a team of IITians, Filo created the world's only scalable high frequency 1:1 tutoring technology (8 patents awarded in India & US). Leveraging AI-based realtime matching to connect students with top teachers across the country in less than 60 seconds, 24x7. These are live, private 1-on-1 interactive video sessions where experts help students with their most challenging learning gaps. Loved by 4million+ students over 15 countries, we are proud of our team of 60,000 teachers who ensure round the clock availability of high quality pedagogy to every student.

Within a short time, our work has been recognised with Gold Award at National Award for E-Governance by GOI and Innovation Award by Meity at G20 stage. International organisations like Google and Amazon have awarded Filo for its product and engineering capabilities.

At the end of the day, we are a group of engineers who believe in the power of education to transform nations. We are looking at the problem of mass education from first-principles and creating daring solutions that are loved by students.





Job Overview:
Key Responsibilities:
- Problem Resolution:
- Troubleshoot and resolve customer issues effectively, ensuring a high level of customer satisfaction.
- Escalate complex issues to higher-level support or appropriate departments when necessary.
- Customer Interaction:
- Build and maintain positive relationships with customers through explicit and empathetic communication.
- Provide updates and follow-ups to customers regarding their inquiries or issues.
- Documentation and Reporting:
- Document customer interactions and maintain accurate records of support requests and resolutions.
- Generate and maintain reports on customer support activities, highlighting common issues and areas for improvement.
- Continuous Improvement:
- Stay up-to-date with company products, services, and policies to provide accurate information to customers.
- Provide feedback to the management team regardin

📌 Customer Support Associate (Gurugram)
🏢 Filo EdTech
📍 Gurugram