About the role:
- We are looking for a dedicated and proactive Customer Success Executive to join our dynamic team_

Key Responsibilities:
- Problem solving and Relationship Management:Build and maintain strong, long-lasting customer relationships, serving as the primary point of contact basically through voice/web mode to resolve and give prompt answer to customer problem/queries.
- Customer Retention:Proactively identify and address potential issues to reduce churn and enhance customer satisfaction.
- Feedback & Improvement:Collect and communicate customer feedback to internal teams (product, sales, marketing) for continuous improvement.
- Issue Resolution:Quickly identify and resolve customer concerns, collaborating with other departments to provide effective solutions.
- Upselling & Cross-selling:Identify opportunities to expand customer accounts by introducing additional products or services.




- Reporting & Analytics:Monitor customer health and satisfaction, providing reports and insights to management regarding customer progress and potential risks.
- Collaboration:Work closely with Sales, Product, and Technical teams to ensure a seamless customer experience/problem resolution.

Qualifications and Skill:
- Minimum 0-3 years experience in Indian B2C/ online customer handling.
- Strong Communication (Written & verbal) and interpersonal Skills.
- Excellent problem-solving skills with an empathetic, energetic & customer - centric approach.
- People from Ahmedabad / Local Preferred

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

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