Quality Analyst (QA) - Chat Process

Location: Panchkula, Haryana

CTC: Up to ₹5 LPA

Benefits: Medical Insurance Coverage Included

Employment Type: Full-Time

About the Role

Key Responsibilities

Monitor and audit customer chat interactions to ensure compliance with quality standards and company policies.

Evaluate agent performance based on predefined quality parameters.

Provide constructive feedback and coaching to Customer Care Executives.

Identify process gaps, recurring customer concerns, and areas for service improvement.

Prepare quality reports, scorecards, and performance analyses.

Collaborate with Team Leaders and Operations teams to drive quality initiatives.

Ensure adherence to customer service guidelines, SLAs, and process requirements.

Participate in calibration sessions and quality improvement programs.

Required Qualifications & Skills

Graduate in any discipline.

Minimum 1-3 years of experience in Customer Care / Customer Support.

Experience in a Chat Process is preferred.





Prior experience as a Quality Analyst is an advantage.

Excellent written communication and grammar skills.

Strong analytical and problem-solving abilities.

Good knowledge of quality monitoring tools and reporting.

Proficiency in MS Excel and basic reporting techniques.

Ability to provide effective feedback and coaching.

Experience in customer support, chat support, or customer service operations.

Strong attention to detail and quality-focused mindset.

Ability to work in a rapid-paced environment.

Positive attitude and team-oriented approach.

What We Offer

Competitive salary package up to ₹5 LPA.

Comprehensive Medical Insurance Coverage.

Career growth and learning opportunities.

Professional and collaborative work environment.

Performance-driven culture.

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Quality Analyst (Panchkula)
🏢 Mobileprogramming
📍 Panchkula