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Job Overview:
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

Job Overview

The HR Delivery Consulting Headis a senior leadership role responsible for leading multiple HR Consulting teams that provide HR guidance to managers and employees across the organization. This role ensures consistent, high-quality coaching and guidance services; drives HR operational excellence; and oversees service performance metrics including KPIs,



SLAs, customer satisfaction, and continuous process improvement.

The position requires strong expertise in HR delivery & collaboration with multiple teams in HR. This leader will shape the HR Consulting framework, enhance the employee and manager experience, and ensure HR services are aligned with organizational priorities.

Key Responsibilities

Strategic Leadership & Governance
- Develop and execute the overall strategy for HR Consulting
- Establish strategic plans for multiple teams to deliver consistent, scalable, and HR consulting services
- Drive integration of HR Consulting with HR Disciplines, HR Business Partners, HR Delivery Pillars, and regional/global HR teams.
- Serve as the escalation point for complex people issues, ensuring balanced risk, compliance, and business impact considerations.

HR Consulting & Service Delivery Excellence
- Oversee delivery of guidance to manag

📌 HR Delivery Consulting Head, Director (Chennai)
🏢 Citi
📍 Chennai