Designation-Benefits Operations Manager (BOM)

Key Expectations
- Own and manage overall operational performance for assigned client(s).
- Consistently meet or exceed contractual performance standards and SLAs.
- Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants.
- Drive operational efficiency through process improvements and effective resource planning.
- Build strong client relationships and act as a trusted point of contact for clients and partners.
- Lead, coach, and develop team members to build a high performing operations team.

Required Skills:
- Strong domain expertise in the US Pension / 401k Advantages Administration.
- Proven ability to manage SLAs, operational metrics, and client performance measures.
- Strong stakeholder management and client communication skills.
- Ability to lead teams, manage workloads, and drive capability building.
- Analytical and critical thinking
- Accountability and ownership

Role Description





The Benefits Operations Manager (BOM)is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants.

The incumbent leads and manages BOA workloads, including work allocation, SLA tracking, SOP review, and approval, identifying training and cross training opportunities, and driving transitions to Shared Services where applicable. The role also partners closely with technology teams to ensure timely project completion, quality testing, and overall project signoff.

In addition, the BOM drives continuous improvement through process optimization, capacity, and resource planning, and delivers client specific operational training while fostering a culture of trust, collaboration, and coaching within the team

Key Responsibilities

Client & Ope

📌 Benefits Operation Manager (Gurugram)
🏢 Alight
📍 Gurugram