Job description:
Process Associate - Voice Process (RCM / US Healthcare)
Location: Ahmedabad, Gujarat
Shift: 3:30 PM - 1:00 AM
Working Days: Monday to Friday (Fixed Saturday & Sunday Off)
Company: Intelligent Medical Billing Solutions (IMBS)
Job Summary:
Intelligent Medical Billing Solutions is hiring enthusiastic and communication-focused Process Associates - Voice Process for our US Healthcare Revenue Cycle Management (RCM) team.
Key Responsibilities:
Handle outbound/inbound calls related to US Healthcare RCM processes
Communicate with insurance payers, provider offices, and relevant stakeholders
Follow up on claim status, denials, pending claims, and payment updates
Document call outcomes accurately in the system
Escalate unresolved issues to seniors or team leaders when required
Maintain productivity, quality, and TAT benchmarks
Work closely with internal teams to support claim resolution
Eligibility Criteria:
0-2 years of experience in US Healthcare / RCM / Medical Billing
Experience in Voice Process will be preferred
Good verbal communication skills in English
Basic understanding of healthcare insurance / claims process is an added advantage
Comfortable working in US shift
Immediate joiners will be preferred
Required Skills:
Good communication and listening skills
Confidence in handling voice-based interactions
Basic computer knowledge
Ability to learn quickly and follow process guidelines
Good documentation and follow-up skills
Positive attitude and team-player mindset
Freshers with excellent communication can also be considered (if trainable)
Strong willingness to build a long-term career in RCM
What We Offer:
Competitive salary based on experience
5 Days Working
Fixed Saturday & Sunday Off
Mix of Indian & US Holidays
Growth-oriented work culture
Positive and qualified environment
Performance-based learning & career advancement
Employee engagement initiatives
How to Apply:
Job Type
📌 Process Associate (Ahmedabad)
🏢 INTELLIGENT MEDICAL BILLING SOLUTIONS
📍 Ahmedabad
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