Shift Timing:8:00Pm -5:00Am (US Shift)

Job Summary:
Key Responsibilities:
- Resolve customer complaints efficiently and professionally
- Provide accurate information about products and services
- Maintain and update customer records in the system
- Escalate complex issues to the relevant team when required
- Follow up with customers to ensure issue resolution
- Collect customer feedback and report insights to the team
- Meet KPIs such as response time and customer satisfaction scores

Required Skills & Qualifications:
- Excellent verbal and written communication skills
- Solid problem-solving abilities
- Patience and empathy while handling customers
- Basic computer proficiency and familiarity with CRM tools
- Ability to multitask and work in a fast-paced environment
- Minimum qualification:



Higher Secondary (Bachelor’s degree preferred)

Experience:
- 0-2 years of experience in customer service or a similar role (freshers can apply)

Work Environment:
- Office-based / Call center

Key Competencies:
- Customer-centric mindset
- Active listening skills
- Time management
- Teamwork and collaboration

Pay: ₹20,000.00 per month

Benefits:
- Paid sick time
- Paid time off

Application Question(s):
- Do you believe you possess excellent English communication skills, considering that the role involves interacting with customers based in the USA?

Work Location: In person

📌 Customer Support Associate (Kolkata)
🏢 Norlox Solutions
📍 Kolkata