Company: Foggy Mountain Adventure Park & Resorts
Location: Kakkadampoyil, Kozhikode

Job Title

Customer Relations Executive (CRE)

Department

Customer Relations

Job Summary

Key Responsibilities
- Welcome and assist guests professionally at the park and resort.
- Handle customer inquiries through phone, WhatsApp, social media, and direct visits.
- Support ticket booking, stay booking, and activity coordination.
- Provide complete information about park activities, packages, offers, and safety guidelines.
- Coordinate with operations, housekeeping, restaurant, and maintenance teams to ensure guest satisfaction.
- Handle customer complaints politely and resolve issues efficiently.
- Maintain guest records, booking details, and daily reports.
- Follow up with customers for feedback and reviews.
- Assist in promotional activities, events, and group bookings.
- Ensure proper communication between guests and management.




- Maintain a positive and welcoming atmosphere for visitors.

Required Skills:
- Valuable communication and interpersonal skills.
- Ability to handle customers professionally and calmly.
- Basic computer knowledge and MS Office skills.
- Team coordination and problem-solving ability.
- Fluency in Malayalam and basic English preferred.

Qualification
- Any Degree / Plus Two with relevant experience.
- Experience in customer service, hospitality, tourism, resort, or amusement park industry is preferred.

Working Hours

As per company shift schedule.

Salary:15000/- per month

Other benefits:Food and accommodation

Pay: ₹15,000.00 per month

Benefits:
- Food provided

Work Location: In person

📌 Customer Relationship Executive (Kozhikode)
🏢 Foggy Mountain Adventure and Children's park
📍 Kozhikode