Job Summary

Key ResponsibilitiesE-commerce Operations
- Manage day-to-day e-commerce operations across website and marketplaces.
- Process customer orders accurately and timely.
- Coordinate packing, dispatch, and shipment tracking.
- Ensure proper update of order status, returns, and exchanges.

Inventory Management
- Maintain and update inventory records regularly.
- Coordinate stock availability with warehouse/store team.
- Monitor stock movement and report low-stock items.
- Ensure product listings are updated with correct inventory.

Customer Support
- Resolve customer complaints and provide order-related assistance.
- Maintain professional communication and customer satisfaction.

Boutique Coordination & Sales
- Visit boutiques/stores for product coordination and sales activities when required.
- Build and maintain positive relationships with boutique partners.
- Assist in product showcasing and sales support activities.

Dispatch & Logistics
- Coordinate with courier partners for timely pickups and deliveries.




- Prepare invoices, shipping labels, and dispatch documentation.
- Track shipments and resolve delivery issues.

Required Skills:
- Experience in e-commerce operations and order management.
- Knowledge of inventory handling and dispatch process.
- Good communication and customer handling skills.
- Comfortable visiting boutiques/stores for coordination and sales.
- Basic knowledge of Excel and e-commerce platforms.
- Ability to multitask and work in a fast-paced environment.

Preferred Qualifications
- Bachelor’s degree in Commerce, Management, or related field.
- Prior experience in fashion, boutique, or retail industry preferred.
- Experience with Shopify, marketplaces, or ERP software is an advantage.

Experience Required
- Minimum: 1-3 years of relevant experience

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 E-commerce Executive (Surat)
🏢 k three plus
📍 Surat