Summary:
The Senior Manager, Field Operations is accountable for Field Operations delivery across all international markets. This role combines functional leadership with people management, focusing on building high-performing teams and delivering consistent, high-quality outcomes for International, Regional, and Country (I‑R‑C) stakeholders.
- The role requires deep expertise in at least one Field Operations capability—Incentive Compensation (IC) Design, IC Operations, or Call Planning & Alignment—along with a solid understanding of end-to-end commercial operations. The incumbent will champion operational excellence, continuous improvement, quality assurance, and technology-driven innovation while fostering a culture of accountability, collaboration, and capability development.

About the Role:
Location - Hyderabad #LI Hybrid:
Key Responsibilities:
1. Stakeholder Engagement & Delivery:
- Act as the single point of accountability for Field Operations deliverables for I‑R‑C stakeholders.
- Lead end-to-end execution, governance,



and optimization of Field Operations processes in alignment with enterprise guidelines.
- Establish and maintain robust quality assurance frameworks and ensure consistent adherence.
- Communicate project plans, dependencies, risks, and outcomes in a timely and transparent manner.
- Deliver actionable insights to stakeholders and ensure effective follow-through.

2. Capability Building & Thought Leadership:
- Provide thought leadership for International markets in at least one Field Operations capability (IC Design, IC Operations, or Call Planning & Alignment).
- Stay current with industry best practices and proactively embed them into operational delivery.
- Ensure International guidelines are regularly reviewed, refreshed, and communicated.
- Evaluate and adopt relevant technologies and platforms

3. Operational Excellence & Compliance:
- Lead cycle review meetings and retrospectives with key stakeholders to drive continuous improvement.
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📌 Senior Manager (Hyderabad)
🏢 Novartis
📍 Hyderabad