DESCRIPTION:
Be part of Amazon's HR team and help shape the benefits experience for every Amazonian. We are looking for an Administrator BXT, Benefits Service Excellence to own end-to-end process management and drive operational excellence across benefits operations.

In this role, you will manage cases and escalations, coordinate with vendors, execute payroll reporting, and lead process improvement initiatives — all while ensuring compliance and timely delivery against SLAs. You'll dive deep into systemic issues, identify root causes, and implement solutions that enhance efficiency and outcomes for the team.

Position Responsibilities

Case & Escalation Management
- Provide case management support for items raised by HRA II
- Own escalation management and drive timely resolution within SLA

Process Management
- Execute vendor and payroll reporting (medium complexity)
- Manage adjudication processes (medium to high complexity)
- Perform manual enrollment and withdrawal processes (medium complexity)

Troubleshooting & Problem Solving




- Dive deep into unexpected issues to identify root causes
- Surface and communicate issues related to benefits and vendor support
- Process Improvement & Compliance

Lead process improvement initiatives to enhance efficiency
- Perform audits and execute control points (medium complexity)

What We're Looking For
- Robust problem-solving skills with the ability to dive deep and troubleshoot effectively
- Proven experience in case management and escalation handling
- Continuous improvement mindset with a proactive approach to identifying and resolving issues
- Excellent attention to detail and ability to manage multiple priorities
- Strong written and verbal communication skills

Key job responsibilities

Key Job Responsibilities — L3, Administrator BXT, Benefits Service Excellence

Statutory Enrollment & Compliance
- Own end-to-end statutory enrollment of new hires to ensure regulatory compliance — any delay or miss creates legal and fina

📌 Administrator, Bxt, Benefits, Service Excellence (Hyderabad)
🏢 Amazon Dev Center India - Hyderabad
📍 Hyderabad