About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Product Management Support Associate serves as a critical bridge between our technology solutions and end users. This role involves troubleshooting technical challenges, managing smooth product rollouts, and ensuring our tools effectively drive business success through proactive support and clear, consistent communication.

The Product Management team oversees a diverse suite of technology solutions within IntouchCX and serves as the primary liaison among business stakeholders, end users, and development teams. We are a team passionate about solving problems, strategic planning, and leveraging technology to achieve business goals. We look for collaborative individuals who enjoy technical troubleshooting and are eager to help others thrive by optimizing our software's impact.





As a Product Management Support Associate, You Will
- Support the Product Team with rollouts and implementation of new products and features.
- Use your understanding of the business needs to implement support solutions.
- Act as the primary point of contact for supporting product end users.
- Contribute to training implementation and communications for new product features and improvements.
- Provide hands-on support to end users through the Jira ticketing process and direct communication.
- Gather and action feedback from end users to the Product team and other stakeholders
- Solicit ideas for current features and improvements.
- Flag bugs and business logic errors to the developers and Product Managers.
- Communicate updates and fixes to users, including any required temporary workarounds
- Encourage the use of support channels and identify the need for any needed updates to product support

📌 Product Management Support Associate (Bengaluru)
🏢 IntouchCX
📍 Bengaluru