About 3Shape
3Shape is a global leader in 3D scanning and CAD/CAM software solutions for the dental industry. Our award-winning technologies enable dental professionals to treat more patients more effectively while improving patient care.
Headquartered in Copenhagen, Denmark, 3Shape is a privately owned company with over 3000 employees worldwide. We operate offices and service centers across the Americas, Asia, and Europe, serving customers in more than 100 countries.
At 3Shape, we are committed to delivering an exceptional customer experience. We are looking for a Senior Support Consultant to join our Customer Support team in India and help deliver first-rate technical support while contributing to sales operations and business analytics initiatives across global teams.
Key Responsibilities
- Manage customer support cases by collecting all relevant information in line with company procedures and accurately documenting cases in the CRM system.
- Troubleshoot technical issues using logical and analytical problem-solving approaches.
- Collaborate with internal teams and escalate customer feedback, issues, and improvement suggestions to relevant departments.
- Ensure timely follow-up and resolution of customer queries to maintain high customer satisfaction levels.
- Act as a senior point of contact for complex customer issues, providing guidance and support to team members when required.
- Support global Sales Operations activities by collaborating with regional and global sales teams to ensure data accuracy, process compliance, and operational efficiency.
- Prepare, analyze, and maintain sales performance reports, dashboards, and business insights to support decision-making and drive business growth.
- Assist in sales analytics initiatives, including trend analysis, performance tracking, forecasting support, and identification of improvement opportunities.
Required Qualifications & Competencies
- Minimum 4-5 years of experience in Customer Support, Technical Supp
📌 Senior Support Consultant (Mumbai)
🏢 3Shape
📍 Mumbai