Front OfficeKalimpongPosted On
13 May 2026
End Date
27 May 2026
Required Experience
5 - 7 Years

Register And
- Basic Section

No. Of Openings

1

BAND

M

Grade

M2

Designation

Assistant Manager

Employment Type

Regular

Closing Date

27 May 2026
- Organisational

Entity

MAYFAIR Hotels & Resorts Limited

Unit

MAYFAIR Himalayan Spa Resort, Kalimpong

Department

Front Office

Sub Department

Reception

Country

India

State

West Bengal

Location

Kalimpong
- Skills

Skill

HOTEL MANAGEMENT

HOSPITALITY

CUSTOMER SATISFACTION

GUEST SERVICE MANAGEMENT

REVENUE ANALYSIS

HOSPITALITY MANAGEMENT

CHECK IN CHECK OUT

FRONT DESK

Minimum Qualification

DIPLOMA IN HOTEL MANAGMENT

Working Language

ENGLISH

HINDI
- Job Description

OBJECTIVE:
The Assistant Front Office Manager plays a key role in overseeing and managing the daily operations of the hotel’s front office department. This position ensures that all guests receive exceptional service while maintaining operational efficiency and supporting the Front Office Manager.



The Assistant Front Office Manager is responsible for supervising front desk staff, ensuring smooth check-in/check-out processes, resolving guest complaints, and handling administrative tasks related to guest services.

PRINCIPAL ACCOUNTABILITY:
- Customer Satisfaction Guest Feedback, Social Media Review).
- Financial Performance (Up-selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high-quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution.
- Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
- Provide a hi

📌 Assistant Manager- Front Office (Kalimpong)
🏢 Mayfair Hotels and Resorts
📍 Kalimpong