Key Responsibilities:
- Greeting Customers: Welcome clients and visitors.
- Assisting and Settling Clients: Escort clients to the waiting or meeting area. Ensure they are seated comfortably and attended to promptly.
- Offering Beverages: Provide tea, coffee, or water to clients while they wait. Ensure refreshment supplies are regularly stocked and served professionally.
- Client Intake and Sales Assignment: Assist clients in filling out the visitor or customer intake form. Assign them to the appropriate sales representative as per the ROTA system.
- Customer Data Entry and Registration: Enter and maintain client details in the visitor register or CRM system. Ensure data accuracy and confidentiality.
- Office Supplies Management: Monitor and maintain inventory of front office and pantry supplies. Coordinate with admin or procurement for replenishment.
- Coordination with Driver & Pre-Sales Team:
Liaise with the driver and pre-sales team for customer pick-up and drop-off arrangements. Ensure timely and seamless coordination of client visits.
- Customer Follow-Up: Make follow-up calls to clients post-visit to encourage site revisits
- Record client feedback and schedule follow-up appointments as needed.
Required Skills & Qualifications:
- HSC Pass Out (Bachelor’s degree preferred).
- 1-3 years of experience in front desk or receptionist role, preferably in real estate or hospitality.
- Excellent communication and interpersonal skills.
- Organized, proactive, and capable of multitasking in a quick-paced environment.