JOB DESCRIPTION

You are a strategic thinker passionate about driving solutions in Client Service Transformation, Operating Model Design, and Onboarding Process Excellence. You have found the right team.

As a Client Service Business Analystwithin our Project RIO(Re-engineering investment operations), you will spend each day defining, refining and delivering set goals for our firm.

Job responsibilities
- Review existing client service processes and operating models; identify efficiency opportunities and present recommendations to senior management.
- Partner with global/regional stakeholders to support multi-year client service transformation initiatives and platform/process change.
- Coordinate migration of regional client service accounts to CIB, assessing impacts, challenges, and opportunities across teams.
- Build and document end-to-end procedures and process maps for onboarding across all Lines of Business.
- Develop scalable end-to-end operating models that enable consistent delivery and controls across regions.




- Establish and manage stakeholder governance cadence (forums/working groups/steercos), ensuring clear actions, owners, and timelines.
- Draft and distribute periodic project status updates, risks, dependencies, and decisions to impacted stakeholders.
- Take end-to-end ownership of issues and escalations; drive resolution, root-cause analysis, and closure.
- Proactively identify risk and control gaps in current processes and partner with stakeholders to mitigate.
- Maintain project management tools, plans, and artifacts to track milestones and implementation progress.
- Review implementation effectiveness and continuously improve ways of working through standardization and best practices.

Required qualifications, capabilities and skills:
- Solid experience as a Business Analyst (or similar) in client service, onboarding, or operating model/process transformation.
- Demonstrated ability to understand and document end-to-end onboarding processes acro

📌 Asset Management (Mumbai)
🏢 JPMorganChase
📍 Mumbai