Service Coordination & Scheduling
- Plan, schedule, and coordinate service activities and appointments
- Assign service tasks to technicians based on priority and availability
- Ensure timely completion of service requests

Customer Support & Communication
- Act as the primary point of contact for customers regarding service issues
- Handle customer inquiries, complaints, and feedback professionally
- Provide updates to customers on service status

Documentation & Record Keeping
- Maintain service records, job reports, and customer data
- Prepare service reports, invoices, and work orders
- Ensure proper documentation of all service activities

Team Coordination
- Coordinate with service engineers and technicians for job execution
- Monitor team performance and ensure service quality standards
- Support technicians with required information and resources

Service Monitoring & Follow-up
- Track service progress and ensure deadlines are met




- Conduct follow-ups with customers after service completion
- Ensure customer satisfaction and resolve pending issues

Reporting & Analysis
- Generate service reports and performance metrics
- Analyze service data to improve efficiency and reduce downtime
- Report issues and improvements to management

Inventory & Spare Parts Management
- Coordinate with stores for spare parts availability
- Track usage of materials and maintain stock records
- Ensure timely procurement of required parts

Compliance & Process Improvement
- Ensure adherence to company policies and service procedures
- Maintain safety and quality standards
- Suggest improvements for better service delivery

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Service Coordinator (Surat)
🏢 Labour Wale and
📍 Surat