Key Responsibilities
- Handle customer chat inquiries with professionalism, empathy, and accuracy.
- Resolve customer issues promptly and escalate complex cases to the appropriate teams.
- Maintain detailed and accurate records of customer interactions in the CRM/system.
- Provide clear product/service information and troubleshoot basic concerns.
- Follow communication scripts, process guidelines, and quality standards.
- Coordinate with internal teams (Sales, Operations, Tech) to ensure quick resolutions.
- Gather customer feedback and contribute to service improvement initiatives.
- Ensure a positive customer experience while upholding company values and brand voice.

Working Profile
- Working Hours: 9 hours per shift (rotational shifts).
- Night Shift Allowance will be provided.

Educational Qualification
- Graduation in any discipline.
- Solid written communication skills in English are mandatory.

Preferred Experience
- 0-3 years of experience in customer support/chat process/BPO/KPO is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹16,000.00 per month

Benefits:
- Health insurance

Work Location: In person

📌 Chat Support Executive (Jaipur)
🏢 Zucol Services
📍 Jaipur