Job Description
- Service Desk Agent
- Job Location: Pune
- Location Flexibility: Primary Location Only
- Req Id: 6482
- Posting Start Date: 3/18/26
At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.
Project Role: Service Desk Agent
Project Role Description: Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills.
FRF Level: FJ08
Work Experience: 1 to 2 years
Work location: Pune
Must Have Skills: Customer Handling Skills & Positive communication skills (Fluency in English is a must) ,Experience and Knowledge on windows Systems, operating issues
Good To Have Skills: ITIL Knowledge
Job Requirements:
Preferred Technical and Professional Expertise
- Exceptional verbal and communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to keyboard to capture important details on a call for documentation
Responsibilities:
- Identifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on call
- Should flag any priority incidents immediately to the SME
- Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken towards resolution
- Ensures that Incidents which are resolved without leaving the Service Desk are flagged as being a ‘First Time Fix’
- Receives successfully completed Incidents/Cha
📌 Service Desk Agent (Pune)
🏢 Fujitsu
📍 Pune