Job Information

Date Opened
- 08/22/2025

Job Opening Status
- In-progress

Job Type
- Full time

Industry
- IT Services

Required Skills:
- itsm
- ServiceNow

+1

City
- Hyderabad

State/Province
- Telangana

Country
- India

Zip/Postal Code
- 500081

Minimum Experience
- 4 Years

Maximum Experience-8 Years

Location
- Bangalore, Pune, Noida

Expertise in ServiceNow modules like ITSM, HRSD

Requirements:
Key Responsibilities
- Design, develop, and implement solutions using ServiceNow ITSM and HRSD modules
- Configure workflows, business rules, UI policies, and client scripts to meet business requirements
- Collaborate with cross-functional teams to gather and analyze requirements
- Integrate ServiceNow with external systems using REST/SOAP APIs
- Maintain platform upgrades, patching,



and performance optimization
- Ensure compliance with ITIL processes and organizational standards
- Provide technical documentation and support for deployed solutions

Required Skills:
- Robust hands-on experience with ServiceNow ITSM (Incident, Problem, Change, Knowledge) and HRSD (Case Management, Lifecycle Events)
- Proficiency in JavaScript, Glide scripting, and ServiceNow Studio
- Experience with ServiceNow integrations, including authentication and web services
- Familiarity with CMDB, Service Catalog, and Flow Designer
- ServiceNow certifications like CSA, CIS-ITSM, or CIS-HRSD are a plus

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