Position:Guest Relations Executive (Operations & Business Development Focus)

Overview:
Key Responsibilities

Operations & Guest Experience
- Manage day-to-day operations efficiently to ensure seamless guest experiences.
- Address guest concerns effectively, both pre-booking and post-booking, ensuring timely resolution and satisfaction.
- Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
- Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
- Implement and monitor upkeep schedules and regular property inspections.
- Supervise and coordinate housekeeping staff, ensuring quality and efficiency.
- Ensure consistent quality control across guest rooms and common areas.
- Coordinate repairs and maintenance as needed to ensure operational continuity.

Business Development & Revenue Initiatives
- Drive lead generation for new properties/apartments.
- Assist in property acquisitions by scouting nearby locations and generating local leads.




- Collaborate with the team to identify new business opportunities and process improvements.

Vendor & Staff Coordination
- Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
- Assist in staff training, including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills
- Bachelor’s degree in Hospitality, Business Administration, or related field.
- 1-4 years of experience in hospitality operations, guest relations, or property management.
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office and basic property management systems.
- A proactive, service-oriented, and ownership-driven attitude

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Guest Relations Executive (Delhi)
🏢 Vianaar Homes
📍 Delhi