Location: Kanpur
Salary: ₹10,000 - ₹20,000 per month
Experience Required: 6 months - 2 years
Job Overview
Key Responsibilities
- Manage day-to-day operational activities
- Coordinate with internal teams to ensure timely execution of tasks
- Maintain records, reports, and documentation
- Respond to customer queries via chat and phone calls:
- Resolve customer issues in a timely and professional manner:
- Ensure a positive customer experience and satisfaction
- Identify process improvements and support implementation
- Ensure compliance with company policies and procedures
Requirements:
- Graduate in any stream
- 6 months to 2 years of relevant experience in operations or customer support
- Valuable communication and interpersonal skills
- Ability to handle customers politely and professionally
- Basic knowledge of MS Office (Excel, Word)
- Ability to multitask and work in a fast-paced environment
- Problem-solving mindset and attention to detail