Job Description: - Customer Support Executive

Company: OPSIVRA LLP
Location: Ahmedabad
Shift time: 4 AM to 1:30 PM (Full-time)

Role Overview

We are seeking a Customer Support Executive to assist customers of our Australian solar client. You’ll handle customer communications, address queries, assist with process updates, and coordinate with internal teams, all while delivering excellent service.

Key Responsibilities
- Understand customer concerns and guide them through support processes
- Assist customers with general information, status updates, and follow-ups
- Coordinate with internal teams (operations, scheduling, admin) for efficient handling
- Log customer interactions and track issues using internal systems
- Ensure timely, polite, and professional communication at all times
- Contribute to customer satisfaction improvement initiatives

Required Qualifications
- Bachelor’s degree
- Proficiency in MS Excel / Google Sheets.
- Strong numerical and analytical skills.




- High level of accuracy and attention to detail.

Key Competencies
- Analytical thinking
- Process-oriented approach
- Excellent communication skills
- Compliance-focused mindset

Why Join Us
- Opportunity to work with the Australian solar market.
- Career growth in the fast-growing renewable energy sector.
- Supportive and skilled work environment.
- 5 days working (fixed Saturday-Sunday off)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:
- Leave encashment
- Paid time off

Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
- Are you comfortable for early morning shift (4AM to 1:30 PM) ?

Language:
- English (required)

Work Location: In person

📌 Customer Service Representative (Ahmedabad)
🏢 Opsivra
📍 Ahmedabad