Job Purpose

The E-commerce Sales Coordinator is responsible for supporting online sales operations by coordinating order processing, marketplace activities, inventory updates, and customer communication. The role ensures smooth execution of daily e-commerce transactions, timely order fulfilment, and accurate data management to support revenue growth and customer satisfaction.

Key Responsibilities

1. Order Management & Processing
- Monitor daily orders received from e-commerce platforms and the company website.
- Coordinate with warehouse and dispatch teams for timely order fulfilment.
- Ensure accurate order processing, invoicing, and shipment tracking.
- Handle order cancellations, returns, and replacements.

2. Marketplace Coordination
- Support product listings and updates on platforms such as Amazon and Flipkart.
- Ensure pricing, stock availability, and product details are updated regularly.
- Monitor listing errors and coordinate corrections.

3. Inventory & Stock Coordination
- Track inventory levels to prevent stock-outs and overselling.




- Coordinate with warehouse/store teams for stock replenishment.
- Maintain accurate stock updates across all online platforms.

4. Customer Communication & Support
- Respond to customer queries related to orders, delivery, and product information.
- Coordinate resolution of complaints, returns, and refund requests.
- Ensure high customer satisfaction and timely response.

5. Sales Tracking & Reporting
- Maintain daily sales MIS and order tracking reports.
- Monitor sales performance and highlight trends.
- Share reports with management and sales team.

6. Promotion & Campaign Support
- Assist in execution of promotional campaigns and marketplace sales events.
- Update pricing and promotional offers during sale periods.
- Track campaign performance and order volumes.

7. Coordination & Documentation
- Coordinate with Accounts for invoicing and reconciliation.
- Maintain proper documentation of online transactions.
- Ensur

📌 E-commerce Coordinator (Delhi)
🏢 Saya Stationery Private
📍 Delhi