Immigration Case Manager (Canada & Australia)

Key Responsibilities:
Case Management & Documentation
- Manage client files from onboarding to submission and post-submission follow-ups.
- Review client profiles for eligibility and suggest best pathways (Canada PR/Work/Study; Australia PR/Skilled/Employer).
- Prepare accurate document checklists and guide clients on required supporting evidence.
- Draft and review all forms, declarations, SOP/LOE, employer letters, affidavits, and supporting statements (as needed).
- Validate documents for completeness, consistency, and compliance before submission.

Canada Processing (Examples)
- Handle cases such as Express Entry, PNP, family sponsorship, study permits, work permits, visitor visas (based on your company services).
- Create/maintain client files and timelines, track deadlines (medical, biometrics, PCC, ADRs).
- Coordinate submissions and respond to additional document requests / procedural fairness letters under guidance (if applicable).

Australia Processing (Examples)
- Handle cases such as Skilled Migration (189/190/491),



student visas, visitor visas, employer-sponsored (where applicable).
- Support skills assessment documentation preparation (occupation-based requirements).
- Coordinate with clients on evidence and submission readiness.

Client Communication & Coordination
- Explain process steps clearly and set realistic expectations and timelines.
- Maintain skilled communication and handle client concerns calmly and confidently.

Compliance, Quality & Reporting
- Maintain accurate case notes, records, trackers, and CRM updates.
- Ensure strict confidentiality, data protection, and compliance standards.
- Escalate complex cases, refusals, or legal-risk matters to seniors/RCIC/agent where required.
- Prepare weekly reports on pipeline, submissions, pending docs, and approvals/refusals.

Required Skills & Qualifications
- Proven experience as an Immigration Case Manager for Canada and/or Australia.
- Strong

📌 Immigration Experience (Mumbai)
🏢 Nexus Migration
📍 Mumbai