DESCRIPTION

Job Summary

This role is a customer-focused individual contributor responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple Cummins engine products at customer and company sites with mínimal supervision. The role combines solid field service execution with data analysis, customer recommendations, and dealer support activities. The position may provide technical guidance and coaching to less experienced technicians while ensuring high levels of customer satisfaction, safety, and compliance.

Key Responsibilities Field Service & Technical Support
- Perform complex diagnostics, repairs, overhauls, and rebuilds on Cummins engine products using specialized tools, documented procedures, and service publications.
- Translate customer complaints into structured troubleshooting plans; validate repairs by duplicating complaints and documenting resolutions.
- Carry out preventive maintenance activities as per documented schedules and standards on engines and related components in the field.




- Escalate unresolved or complex technical issues to product specialists or supervisors through defined technical escalation processes.
- Provide Cummins Care activities, Insite and Inline technical support to TML on-highway dealership teams.
- Maintain service vehicles and tools to ensure cleanliness, safety, and operational readiness.

Data Analysis & Customer Insight
- Perform data extraction from PCC at defined intervals and validate data with Monitoring and Resolution teams on activities performed.
- Analyze field and operational data to identify trends, issues, and improvement opportunities.
- Capture Voice of the Customer and technical issues, working closely with RRT teams for resolution and continuous improvement.
- Provide recommendations to customers through formal communication, including written letters and reports.

Dealer, DBU & Fleet Support
- Support Insite and InPower activities for dealers and DBUs.
- Drive dealer and DBU

📌 Engine Field Service Technician (Navi Mumbai)
🏢 Cummins
📍 Navi Mumbai