Responsibilities:
- To secure and book loads based on truck requirements to ensure optimal utilization.
- To conduct initial call outreach to understand freight market trends and identify new opportunities.
- To prepare invoices and manage documentation for brokers and the accounting team with precision.
- To monitor and track shipments to ensure on-time and efficient deliveries.
- To design and optimize delivery routes, keeping regular communication with drivers to ensure smooth operations.
- Address unexpected route changes, road construction issues, or delays, collaborating with drivers to find efficient alternate routes.
- To ensure drivers have all necessary documentation and load information to meet customer expectations while complying with HOS regulations.
- Foster positive relationships with drivers, co-workers, and clients, maintaining a respectful and professional attitude.
- Book loads and map routes effectively, ensuring timely and effective dispatch operations.
- To ensure seamless coordination in a non-asset-based environment, leveraging external carriers for freight movement.
Qualifications and Skills Required:
- Strong understanding of load booking and route mapping to ensure operational efficiency.
- Excellent negotiation, problem-solving, and decision-making skills to address customer and operational challenges.
- Ability to handle difficult situations with professionalism and composure under pressure.
- Proficiency in both verbal and written communication, with a strong fluency in English (US accent preferred).
- Detail-oriented with strong skills in basic math and calculations for shipment tracking.
- Proven multitasking abilities and the capability to make quick, independent decisions.
- Committed to delivering high-quality results that align with performance targets and client expectations.
- Patient, composed, and customer-focused, especially when managing multiple tasks simultaneously.