Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description:
We're looking for an enthusiastic and customer-focused Guest Service Associate to join our Front Office team in Visakhapatnam, India. In this role, you'll be the welcoming face of our organization, delivering exceptional service while managing the agile operations of our front desk. You'll work collaboratively with team members across departments to ensure every guest receives a memorable experience, while maintaining the highest standards of professionalism and efficiency.

Guest Service & Relationship Management
- Greet guests with genuine warmth and professionalism, creating a positive first impression




- Address guest inquiries, requests, and concerns with empathy and promptness to ensure satisfaction
- Resolve complaints swiftly and effectively, escalating complex issues to management when necessary
- Maintain detailed records of guest interactions and preferences to personalize future visits

Front Office Operations
- Execute daily front office operations including guest check-ins, check-outs, room bookings, and reservations with accuracy and attention to detail
- Manage multiple tasks simultaneously while maintaining service quality and organizational standards
- Process payments and handle cash transactions with precision and integrity
- Maintain comprehensive front office records, shift reports, and documentation of hotel functions
- Uphold all service standards and procedures in accordance with our organization's guidelines

Team Collaboration & Support
- Work collaboratively with Housekeeping,

📌 Guest Service Associate (Visakhapatnam)
🏢 Accor
📍 Visakhapatnam