Job Title: Business Process Associate

Location: Manesar-Gurgaon, HR
Work Mode: On-site Only / 5 Days from Office
Shift: Rotational (General, Evening & Night / 7 days Operation Support)

Job Summary

Key Responsibilities
- Respond to external inquiries as well as internal inquiries related to operational processes, travel, EHS, and support requests. Initiate outbound calls or notifications for follow-ups and escalations.
- Identify and communicate process improvement opportunities to management.
- Perform routine administrative and customer service tasks using prescribed procedures.
- Log and escalate operational issues; draft detailed reports and ensure timely submission to stakeholders.
- Maintain accurate data for analysis, forecasting, and performance tracking.
- Share knowledge with peers and actively participate in eliminating knowledge gaps.
- Stay updated on process changes and new functionalities to ensure proactive support readiness.
- Participate in regular reviews, contribute ideas for issue resolution, and provide necessary updates.




- Maintain and update process documents, escalation matrices, and contact rosters in compliance with internal standards.
- Cleanse and standardize data to ensure quality and compliance with company policies.
- Utilize enterprise platforms and tools for tracking and reporting.
- Generate periodic reports on operational trends, system performance, and compliance metrics. Support audits and executive reporting needs.
- Collaborate with internal teams to ensure smooth issue resolution.

Required Skills:
- Experience working in rotational shifts, including night and evening shifts.
- Excellent verbal and written communication skills for engaging with internal stakeholders and gathering requirements.
- Ability to effectively communicate using the English language
- Solid customer service and interpersonal skills.
- Strong analytical and decision-making abilities.
- Attention to detail and active listening skills.
- Proficiency in

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