Customer Support Executive- Intercity Bus Operations Location: KOYAMBEDU Industry: Intercity Bus / Passenger Transport Experience Required:1 to 3 Years Job Summary:
The Customer Support Executive for Intercity Buses is responsible for assisting passengers with travel-related queries, booking support, trip coordination, and issue resolution to ensure a smooth and satisfactory travel experience.

Key Responsibilities:
- Handle customer inquiries related to intercity bus routes, schedules, fares, and availability
- Assist passengers with ticket bookings, cancellations, and rescheduling
- Coordinate with drivers, operations, and control room for trip updates and delays
- Address passenger complaints and ensure timely resolution
- Maintain accurate records of customer interactions and trip details
- Provide boarding, pickup, and drop-off information to passengers




- Support emergency or breakdown situations by informing concerned teams
- Follow company SOPs and customer service standards

Skills & Requirements:
- Positive communication skills in English and Tamil
- Additional regional language(s) will be an added advantage:
- Strong customer service and problem-solving skills
- Ability to handle calls and work under pressure
- Willingness to work in shifts, including weekends and holidays

Preferred Qualifications:
- Any graduate or equivalent
- Experience in transport, travel, or call center operations preferred

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Koyambedu)
🏢 PRM Roadways
📍 Koyambedu