18 Feb 2026

Business Unit:Taj Connemara, Chennai

Department:Front Office

Description:
- About IHCL- Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.- Careers at IHCL- At IHCL, we believe our employees are our greatest asset. We are committed to fostering a energetic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.- Job Objective- To ensure guest satisfaction and create customer delight through seamless and extraordinary service, which is provided to the guest by following the procedures laid down as per the standards.- Essential Job Tasks- Areas of ResponsibilityFinancials




- Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team.
- Assists the Guest Relations Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests.
- Monitors the business of competition hotels in terms of new accounts and rates.

Process
- '*Conduct show-arounds for in-house as well as external / prospective guests on request of the duty manager.- Handling guest complaints and concerns in an efficient and timely manner and Overseeing VIP guests, arrivals and departures.
- Collect preferences at the time of check-in and feed the same into the system.
- Assist the reception, cashiers and duty managers with front desk operations.
- Follow the First timer Process by welcoming the guest with Indian Traditional welcome (Arti, Tika and Garland), Complete Check In formalities and familiarize the guest with

📌 Guest Relations Executive (Chennai)
🏢 IHCL
📍 Chennai