STUDENT ENGAGEMENT COUNSELLOR (SEC)

The Student Engagement counselor role is a key position within our organization, primarily responsible for absenteeism calling of inactive and irregular students. The parents/guardians of the absent students are contacted to ensure their regularity in the classroom and identify their concern areas if any.

KRA OF SEC MAIN KRAs
- Absenteeism Calling: Interact with Parents/ students who are absent for consecutive classes/ have low attendance and address their queries, concerns, and issues with professionalism and empathy.
- Ticket Creation at Freshdesk: For all the actionable dispositions other than Admission Cancellation Request and Refund, SEC will create a ticket at Freshdesk which will be passed on to the SST member
- Query Resolution: Respond to student inquiries, ensuring prompt and accurate resolution of their queries.

OTHER KRAs:
- Test Absenteeism Calling: If any student is absent in the Test, Interact with students/Parents. Identify the issues and resolve the issue professionally.




- Parent Teacher Meeting Calling: If required call the parents to attend the Parents Teacher Meeting.

Expectations from SEC
- Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.
- Communicate effectively with students, faculty, and staff, maintaining a high level of proficiency in both written and spoken communication.
- Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.

Job Snapshot
- Updated Date
- 18-03-2026
- Job ID
- REC_03498
- Department
- Vidyapeeth Academics Operations
- Location

Government Exam Wallah - Sealdah Commercial Complex - Kolkata - WB, Kolkata, West Bengal, India..+ 36
- Experience
- 1 - 5 Years
- Employee Type
- Recent Member
- Salary Range
- INR 200000 - 350000 (Annual)

📌 Student Engagement (Kolkata)
🏢 PhysicsWallah
📍 Kolkata