About the Role:
This role is focused on structured support tasks, not voice calling.

What You’ll Actually Do Daily:
- Update customer records and track tickets
- Follow SOPs to resolve client issues efficiently
- Coordinate with internal teams for escalations
- Maintain response time and quality benchmarks

Who This Is For:
- Someone who prefers structured, process-driven work
- Comfortable working in night shifts consistently
- Strong written English (this is non-negotiable)

Requirements:
- 6 months to 2 years experience in:
- Customer Support / Back Office / VA
- Familiarity with:
- Gmail, Google Sheets, CRM tools
- Stable work discipline (no frequent leaves, no excuses)

Job Types: Full-time, Permanent, Fresher

Pay:



₹12,000.00 - ₹18,000.00 per month

Advantages:
- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Language:
- English (required)

Location:
- Kolkata, West Bengal (required)

Shift availability:
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

📌 Night Shift Customer Support Executive (Kolkata)
🏢 VA Talks Consulting Private
📍 Kolkata