About the Role:
As an inbound Customer Service Associate, you will handle inbound customer interactions and provide support by resolving queries, offering accurate information, and ensuring a smooth customer experience. This role offers an opportunity to work in a rapid-paced environment while developing communication, problem-solving, and customer handling skills.

Key Responsibilities:
- Handle inbound calls and assist customers with queries and service requests
- Provide accurate information and resolve customer concerns efficiently
- Maintain a professional and courteous communication style
- Record customer interactions and update systems accurately
- Follow defined processes, quality standards, and compliance guidelines
- Meet performance metrics, including call quality and customer satisfaction

Job Requirements:
Qualifications & Eligibility:
- Education: Graduate or currently pursuing graduation

Language Requirements:
- Proficiency in Bengali, Hindi, and English





Key Skills:
- Good communication and interpersonal skills
- Ability to handle customer interactions confidently
- Basic computer and typing skills
- Ability to work in a fast-paced environment
- Willingness to work rotational shifts

Work Details:
Location: Kolkata, West Bengal, India
Work Mode: Work From Office (WFO)
Shift: 24×7 Rotational Shift
Engagement Type: Project-based / Fixed-term
Week Off: Rotational

Why Join Fusion CX?:
If you are exploring call center inbound support jobs in Kolkata, call center jobs for freshers, or BPO jobs in Kolkata, Fusion CX offers:
- A structured and supportive work environment
- Opportunity to gain real-time customer service experience
- Exposure to a fast-paced operations environment
- A collaborative and growth-focused workplace

📌 Customer Service Associate (Bidhannagar)
🏢 Fusion CX
📍 Bidhannagar