Client Servicing
- Resolving customer queries within TAT and ensuring smooth claim process
- Providing information to the customers and to respond to their claim related queries
- Coordinating with the customers/agents for cashless claim settlement
- Coordinating with internal stakeholders like enrolment,
- Account management, claims, investigation, support team to settle claims
Transactional Activities
- To coordinate with inward team for claim receiving and claim registration
- Allocating current generated claims to processing team for action
- Liasoning with enrolment team to register the policy for cashless and reimbursement
- Coordination with regional agents, customers for claim related queries, settlement queries
- cashless /reimbursement
- Answering incoming calls of all customers / agents / internal team
- Keep track of all customer queries with claim numbers and follow-up to verify that all queries are resolved.
- Coordinating with cashless / pre auth team to ensure cashless is granted within
- TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions.