Key Responsibilities-
- Customer Support: Respond to customer queries in a timely, polite, and accurate manner via live chat.
- Problem Resolution: Troubleshoot issues, guide users through product features, and provide effective solutions.
- Multitasking: Manage multiple chat conversations simultaneously without sacrificing quality.
- Documentation: Maintain detailed, accurate records of customer interactions and resolutions.
- Escalation: Identify complex issues requiring higher-level support and escalate them to appropriate departments.
- Product Knowledge: Maintain in-depth knowledge of products/services to provide accurate information.
- Feedback Collection: Gather customer feedback and share it with sales, marketing, or product teams.

Job Types: Full time, Permanent, Fresher

Pay: ₹22,179.66 - ₹36,970.08 per month

Benefits:
- Provident Fund

Education:
- Higher Secondary(12th Pass) (preferred)

Work Location: In person

📌 Chat Support Fresher (Pune)
🏢 Ajanta Travels
📍 Pune