We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Advanced Associate, Solutioning, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a fantastic chance for you to gain experience working with our diverse internal professional teams and corporate functions and you’ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects
This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written.
You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
PRIMARY RESPONSIBILITIES
Program and Client Service
Follow through with incidents, reports, and projects
Receive and respond to client queries
Act as an escalation point for service-related issues
Promote client programs and products
Identify opportunities for improvement and efficiencies.
Call Center Support
Respond and resolve customer queries
Input accurate customer information into the database
Provide performance feedback as required
Education and Experience:
Minimum High School Diploma or Equivalent
Bachelor’s Degree preferred or equivalent work experience
Experience training, teaching, or coaching
3+ years customer service experience preferred
Skills, Knowledge, and Abilities:
Excellent oral and written communication skills
Familiar with various training tools and models; understanding of learning styles preferred
Proficiency in Microsoft O
📌 Advanced Associate, Solutioning (Noida)
🏢 Pearson
📍 Noida