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Helpdesk Executive
Integrated Facilities Management — Corporate Solutions (Country, Region)
What this job involves:
Centralizing all logs and requests
What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.
In line with this, you’ll tag each request with unique identity numbers/categories to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.
Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.




Performing other ad hoc tasks
As an expert in the field, you must be adaptable in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with admin personnel in processing invoices.
Similarly, you’ll be working side-by-side with engineering, facilities, transport and other related departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.
Proven industry experience
Are you a degree holder with three to five years’ experience in facilities management or relevant field? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safet

📌 Facilities Helpdesk Executive (Hyderabad)
🏢 JLL
📍 Hyderabad