Position Client Care Executive

Location Gurgaon

Experience 2 years+ (minimum 1-year Outbound Experience)

Reporting Team Leader Job Profile:
- Ensuring Client retention and Satisfaction.
- Outbound / inbound Calling
- Generating client visit through follow up calls to existing clients.
- Proven Sales experience.

Key expectations from the role:
- Contact potential or existing customers to inform them about a product or service using scripts.
- Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.
- Ask questions to understand customer objections and convince them to visit stores/clinics for Sales.
- Enter and update customer information in the Excel & CRM.
- Handle grievances to preserve the company’s reputation.
- Facilitate future sales.
- Daily coordination with our clinical and field team to ensure the work is completed on time

Qualification:



Preferably bachelor’s Skill Requirements
- Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills.
- Valuable knowledge of relevant computer programs (Auto dialers) & MS office.
- Proven track record of successfully meeting Tele sales goal.
- Ability to learn about products and services and describe/explain them to prospects.
- Cool-tempered and able to handle rejection.
- Flexibility and Ability to adjust to changing priorities in a fast-paced environment

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Experience:
- total work: 1 year (preferred)

Work Location: In person

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