Qualification : Minimum 15 years of regular, full time education (10 + 2 + 3) is mandatory.
- Deliver Superior Customer Experience
- Ensure each document is handled within the agreed timeline
- Ensure each document is handled with care with zero defects and achieves the require quality level
- Meet vessel cut off’s and other deadlines - Understand the processes by country/Account and deliver expectations
- To meet and exceed Productivity targets. - Correspondence with customers for any queries, clarifications and amendments - Providing accurate, detailed and complete information “the first time and every time” - Communicate with internal and external customers constructively and in the most professional
manner, thereby instilling confidence in the customers
- To be able to identify gaps and work with team leader to improve processes and enable efficiency
gains Meets/Exceed Customer Satisfaction Survey Targets
- Flexible to work in shifts
- New Migrations/Organization Changes
- Work closely with Team Leaders to ensure process migrations/ organization changes are properly executed
- Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provided.
- Continuous improvement and low cost provider
- Identify areas for improvement in service delivery ( data quality / productivity / customer requirements)
- Proactive analysis of operational steps to identify waste with supporting data and benefits
- Implements signed off changes assisting in actual benefits.
Location
- Pune
Job Function
- BUSINESS PROCESS SERVICES
Role
- Executive
Job Id
- 392253
Desired Skills
- Travelportal
Qualifications : BACHELOR OF COMMERCE
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